PRIVACY POLICY

HUUDEN UK is provided under license through MJG Timber Ltd who are registered in England & Wales No 9472825.

We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and or services that communicate online or offline with us, in office, meetings, over the phone, through email, website and social media platforms.

This privacy policy sets out how HUUDEN UK uses and protects any information that you give HUUDEN UK when you use this website.

HUUDEN UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HUUDEN UK can change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [1/1/2020].

What we collect

We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect on you, and you voluntarily provide to us on this website includes:

Your full name.
Your address.
The name of your company (if applicable).
Your telephone number(s).
Your Email addresses.
Your IP address at the time.
The time and date of when you submitted information.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above for us to deal with you as a prospect or customer in an efficient and effective manner.

What we do with the information we gather – We require this information to supply you with the products/services you have asked us for; to better understand your needs and provide you with a better service, and in particular for the following reasons:

The legal basis for processing your data is based on your performance of a contract/compliance with a legal obligation/your vital interest/our legitimate interest that we will have stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.

How we use your information

To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about.

Make available our products and services to you.

Internal record keeping

We use the information to process your orders, and to improve our products and services we offer.

Take payment from you or give you a refund.

Personalise your shopping experience, for example we may provide you with details of products that match a product, which you may have purchased or enquired about previously.

How we keep you updated on our business, products and services

Email Marketing

From time to time we may send you relevant offers and news about our business, products and services by email, but only if you have consented to receive these marketing communications.

When interacting with our website, you may be asked if you’d like to sign-up to receive our email marketing communications and will you be asked explicitly to opt-in to receiving these.

You can change your Email Marketing subscription anytime by editing your preferences or unsubscribing altogether via the link at the bottom of any of our email marketing communications or by contacting us via the details at the end of this policy.

We periodically send promotional emails about new products, special offers or other information which we think you will find interesting using the email address which you have provided to us.

From time to time, we also use your information to contact you for market research purposes. We will contact you by email, phone, or postal mail. We then use the information to customise the website according to your interests.

Who we share your information with

Our suppliers to allow them to deliver the products/service you have ordered from us.

We can also share your personal data with other organisations in the following circumstances:

If the law or a public authority says we must share the personal data.

If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk)

Security

Data security is of great importance to MJG Timber Ltd and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

Physical & Managerial Security Procedures

Implementing access controls to our information technology.

We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, offices and stores.

Website Application and Hosting Security Procedures

HTTPS – This website is secured via Hyper Text Transfer Protocol Secure (HTTPS). It means all communications between your browser and this website are securely encrypted. This means that even if somebody managed to intercept the connection, they would not be able to decrypt any of the data which passes between you and the website.

Secure Update Process – Inline with the security processes of our IT Support company, this website application’s code-base is administered and updated via a password and FTP free process. All code-changes are deployed via a secure process that does not rely on the storage and visible access of passwords.

Two Factor Authentication – Where possible, the administration interface to this website application and any personally identifiable information herein, is secured behind a two factor authentication login to all staff who have access to it.

Web Application Maintenance – Our organisation, working in collaboration with our IT Support company, regularly monitor the security of this website and consistently update the core CMS platform and supporting extensions and plugins.

Payment Information

The HUUDEN UK website uses Stripe to process all credit/debit card payments and as such this website does not hold any card details.

Please see Stripes privacy policy by clicking here.

Cookie Policy

The HUUDEN UK website uses cookies to ensure a better user experience and more effective marketing and also to collect usage statistics. By visiting the HUUDEN UK website, the user agrees to the use of cookies as described in this policy.

A cookie is a small text file that the browser automatically saves on a visitor’s device. Cookies may be created by different service providers, such as Google. Cookies are not harmful to your computer.

There are two types of cookies:

Persistent cookies that persist in a cookie file on a visitor’s computer. They may be used, for example, to identify the visitor as a repeat visitor to a web page and to customise the content of the web page according to the visitor’s previous choices or to collect statistical data.

Session cookies are temporary and disappear when a visitor leaves the site or exits their browser. Session cookies may be used to enable certain features of the website, such as requesting a service, etc.

Cookies are used to collect information about how the website is used to make it more personal and user-friendly for the visitor. In addition, cookies help to collect visitor statistics, which allows us to measure and improve the performance of a website and provide the baseline for efficient marketing activities.

A visitor is considered to have accepted cookies if their browser settings allow cookies. Web browsers often allow cookies to be stored on your device by default. The visitor may disable or delete cookies on their device by changing the relevant browser settings. If you do not use cookies, the website may not work properly. For instructions on deleting and setting cookies in your web browser, see here: Google ChromeInternet Explorer.

HUUDEN uses Google Analytics to collect data on the pages visited, visit time, number of visits, devices used, entry channels and other statistics in order to collect usage statistics. Google Analytics may still collect data about user activity without the use of cookies. In order to disable Google Analytics to use the data, the user can install a Google Analytics blocking application on their device. Google Analytics Opt-out Add-on.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You can choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, if you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by writing to us at MJG Timber Ltd, The Gatehouse, 1 Riverside Place, Colchester, Esses, CO1 2ZG, or emailing us at enquiries@mjgillingham.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You can request details of personal information which we hold about you under the UK General Data Protection Regulation (UK GDPR) & Data Protection Act 2018 (DPA 2018). If you would like a copy of the information held on you please write to MJG Timber Ltd, The Gatehouse, 1 Riverside Place, Colchester, Essex, CO1 2ZG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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